Money Back Guarantee & Returns

Money Back Guarantee

Products purchased from ORIGENERE® directly have a 30-day money back guarantee from the purchase date. If you are not completely satisfied with your purchase, you can return the full or partially filled container within 30 days of the purchase and we will gladly issue a refund.

 

Cancellation

In order to cancel an order just placed, access your account by clicking
"my account". In some cases, due to the fact that we make every effort to process orders promptly, the order may have already been processed. If we have processed your order already you can return your products for a full refund within 30 days from ship date (less shipping charges).

 

Returns

If you purchased ORIGENERE® products at your local cosmetic store, spa, salon or physician, please contact them to inquire about their return policy. The return policy applies on all products directly sold by Origenere except those we no longer produce and have been discontinued. We recommend that you send your return via courier and you also insure the parcel for your protection and to ensure prompt delivery.

 

To return your products please send the unused or partially used containers to:
Origenere Corporation - Distribution Center / Returns
2251 Constitution Avenue
Olean, NY 14760, USA
Enclose a copy of the original packing slip (the one we sent you with your order) and the reason for your return.

 

Refunds

Once we receive your return package, your refund will be processed within 5 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.

No refund will be given for empty containers. No exchanges.

For further assistance please e-mail customercare@origenere.com or call 1-310-659-9477