Refund policy

Satisfaction Guaranteed

If you are not 100% satisfied with your purchase, you can exchange the product or receive a refund to the original form of payment within 30 days from purchase date.  

To start a return, you can contact us at customercare@origenere.com. 

You can contact us for any return questions at customercare@origenere.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
With proof of purchase, you’ll be automatically refunded on your original payment method within 10 business days.  You may be asked to take a brief survey. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@origenere.com